Frequently Asked Questions
Everything you need to know about gear, shipping, and returns.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. We also offer expedited 2-day shipping options at checkout for those last-minute adventures.
What is your return policy for outdoor gear?
We offer a 30-day return policy on all unused items in their original packaging. Please note that for safety reasons, climbing hardware and certain technical safety equipment cannot be returned once opened.
Do Artemis Outdoor products come with a warranty?
Yes, all Artemis branded gear is covered by a limited lifetime warranty against manufacturing defects. Third-party brands are covered under their respective manufacturer warranties.
Can I track my shipment in real-time?
Absolutely. Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey from our warehouse to your doorstep.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Affirm for larger purchases.
How do I know which size gear is right for me?
Each product page features a detailed 'Size Guide' link. If you are between sizes or need specific advice for different terrain, our expert customer support team is available via live chat to help you choose.